** ATTENTION: New Customer Portal to Create & Manage Support Cases

Packaged in the next Update you receive will be a link to login to our NEW Customer Portal. This link will be in the dropdown when you click on the   (Help icon) in the upper right corner of your Auto/Mate session. Once Activated this will allow you to submit & manage cases in Salesforce as well as view cases submitted by others at the Dealership. You will also gain access to our Knowledge Base of articles to learn how to resolve many common questions. 

To request access to this Portal, please submit a ticket by selecting the question mark for “Help” in the upper right corner of your Auto/Mate session, then “Contact Support”, or email automatesupport@solera.com.

Click here for the user guide.

** ATTENTION: South Carolina payroll users **

For purposes of reporting the required SOC codes, in recent AMPS release 3.6.289, the Business Title field of the Employee master file has been set to pull to the SC UI Quarterly Extract report.  An added field for the SOC code is planned for future development, but please use the Business Title field to record the SOC codes until such time.

ATTENTION: Sales & Finance Forms

Reynolds & Reynolds will be doing a mandatory update of their MT & ND LAW 553 PDFs Laser Contracts on 06/01/24, if you have these forms on your menu, please note the current revisions will be removed from your menu and the new form will be added on the morning of 06/01/24. Any form packages will need to be updated to reflect the new revision of the form.

Holiday Support Hours - Click here for the 2024 Holiday Support Hours.